Privacy Policy

How we protect and manage your information

Privacy Policy

Last Updated: 03/02/2026

1. Who We Are

Hearpreneur Solutions ("we," "our," or "us") provides business strategy and mentorship services for independent hearing clinic owners. Our website address is: www.hearpreneur.com.au

2. What Data We Collect & Why

We collect personal data to improve our services, process payments, and communicate with clients. This includes:

  • ✅Contact Information: Name, email, phone number (for inquiries, consultations, and newsletters).
  • ✅Payment Details: Processed securely via Stripe or PayPal - we do not store payment details.
  • ✅Website Analytics: To track website performance and understand how visitors use our site (see Cookies & Analytics section below for details).

3. Cookies & Analytics

We use cookies and analytics tools to understand how visitors use our website and to improve your experience. When you first visit our site, you'll see a cookie consent banner where you can choose to accept or decline cookies.

What are cookies?

Cookies are small text files stored on your device when you visit websites. They help us remember your preferences and understand how you use our site.

What we track:

  • •Pages you visit - Which blog posts and pages you view
  • •Time spent on pages - How long you read our content
  • •How you arrived - Whether you came from search, social media, or a direct link
  • •Downloads and interactions - When you download resources or click call-to-action buttons
  • •Device information - Browser type, screen size (to optimize our site for your device)

Analytics tools we use:

  • •Google Analytics 4 - Industry-standard analytics to understand visitor behavior and improve our content
  • •Internal analytics - We also track events in our own database to analyze content performance

Your choices:

  • ✔Accept cookies: Helps us improve our website based on how it's used
  • ✔Decline cookies: You can still use our website, but we won't collect analytics data about your visit
  • ✔Browser settings: You can also block cookies entirely in your browser settings
  • ✔Google Analytics Opt-out: Install the Google Analytics Opt-out Browser Add-on

Note: We do not collect personal information through cookies without your explicit consent (such as when you fill out a contact form). Analytics cookies only track anonymous usage data to help us understand which content is most helpful to our visitors.

4. How We Use Your Data

We use personal data to:

  • ✔Process membership sign-ups and purchases.
  • ✔Respond to inquiries and provide coaching services.
  • ✔Improve website performance through analytics.

5. How We Protect Your Data

We take data security seriously. Our website uses SSL encryption and reputable third-party payment processors (Stripe, PayPal) to ensure secure transactions.

6. Sharing Your Data

We do not sell or trade your personal data. However, we share information with:

  • Payment Processors (Stripe, PayPal) – To process transactions securely.
  • Third-Party Service Providers – For scheduling, email marketing, and website analytics (Google Analytics).

7. Your Rights

You have the right to:

  • ✔Request access to your personal data.
  • ✔Request deletion of your data.
  • ✔Opt out of marketing emails (unsubscribe link included).
  • ✔Opt out of analytics tracking (via cookie banner or browser settings).

8. Data Storage

Your personal information is stored on secure servers. Our primary data infrastructure is located in Australia:

  • •Cloud Database Services – Our client portal data is hosted on Supabase infrastructure in Sydney, Australia, which maintains enterprise-grade security standards and complies with international data protection frameworks.
  • •Third-Party Services – Some service providers (Google Analytics, Stripe, PayPal) may process data on servers located in the United States or other countries.

We take reasonable steps to ensure all service providers handle your personal information in accordance with the Australian Privacy Principles. All data transfers use industry-standard encryption (SSL/TLS).

9. Use of Artificial Intelligence

We use artificial intelligence (AI) tools to help us deliver better services. These tools assist with:

  • •Meeting Summaries – AI helps summarise meeting notes and identify action items to improve our coaching sessions.
  • •Document Analysis – AI assists with extracting information from invoices and business documents.
  • •Content Assistance – AI may assist in drafting communications or analysing business information you provide.
  • •Client Portal Features – Some features in our client portal use AI to help organise and present information.

Important: AI is used as an assistive tool only. All significant decisions regarding your business coaching and consulting services are made by our human team. AI does not make automated decisions that affect your rights or access to our services.

Our AI services are provided by OpenAI, Anthropic (Claude), and Google (Gemini). We take reasonable care to de-identify personal information (such as names, patient details, and identifying information) before processing with AI tools where possible. Any personal information processed by these AI providers is subject to their respective data processing agreements and security standards. We do not use your personal information to train AI models.

10. Updates to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions, email hello@hearpreneur.com.au.